Hershey Park, a renowned amusement park in Pennsylvania, offers a diverse range of attractions and accommodations for visitors of all abilities. This guide provides essential information on accessibility options, safety protocols, injury claim processes, and feedback mechanisms at Hershey Park. Whether you’re planning a visit or dealing with a personal case, this comprehensive overview will help you navigate the park’s policies and procedures.
What Accessibility Options Does Hershey Park Offer?
Hershey Park is committed to providing an inclusive experience for all guests. Here’s a detailed look at the accessibility options available:
Ride Accessibility Program
- Registration: Available at Guest Services (inside or outside the park)
- Process:
- Complete a questionnaire about physical needs and abilities
- Receive a photo pass
- Benefits:
- Access to exit or designated accessibility entrances for rides
- Accommodates up to three additional guests
Wheelchair Accessibility
- Personal Wheelchairs: Permitted throughout the park
- Rentals: Available for $15 per day
- Park Improvements:
- Leveled entrance area for easier navigation
- Some hills still present in certain areas
Ride Access Details
| Ride Type | Accessibility |
|---|---|
| Carousel | Accessible while in wheelchair |
| Other Rides | Transfer from wheelchair required |
- Accessibility pass indicates rides with alternate entrances (usually at exit)
Water Park Features
- Splash pad with zero-entry access
- Wading pool with zero-entry access
- Aquatic wheelchairs available
- Note: Slides and main pools not accessible
Dining and Restroom Facilities
- All eateries wheelchair accessible
- Many designed for grab-and-go convenience
- Accessible restrooms throughout the park
- Changing tables available in restrooms
Additional Services
- Quiet areas:
- Guest Services inside Family Health and Services Center
- Kissing Tower Hill area
- Allergen-friendly dining options
- First aid stations with registered nurses
How Does Hershey Park Ensure Guest Safety?
While specific incident statistics are not publicly available, Hershey Park implements several safety measures:
Ride Safety Protocols
- Mandatory Ride Accessibility Questionnaire for guests with disabilities
- Staff guidance on suitable rides based on individual abilities
Emergency Response System
- Multiple first aid stations throughout the park
- Staffed by registered nurses for immediate medical attention
Staff Training Programs
- Specialized training for assisting guests with disabilities
- Focus on accommodating guests with ASD and SPD
- Customized visit planning to minimize overwhelming experiences
What Is the Process for Filing a Personal Injury Claim at Hershey Park?
While specific details are not provided by the park, the general process typically includes:
- Document the Incident
- Record injuries sustained
- Collect witness statements
-
Note any immediate medical treatment received
-
Report to Park Staff
- Immediately inform park staff or security
-
Ensure an official incident report is filed
-
Contact Park Administration
- Reach out to guest services or park administration
-
Inquire about the formal claim process
-
Follow-Up
- Provide any additional requested information
- Keep records of all communications with the park
For precise details on the claim process, it’s advisable to contact Hershey Park directly or consult their official website.
How Can Guests Provide Feedback About Their Experience?
Hershey Park offers several channels for guest feedback:
Digital Platforms
- Hersheypark App
-
Features:
- Real-time wait times
- Park navigation
- Potential in-app surveys or contact options
-
Official Website
- Online comment submission forms
-
Guest satisfaction surveys
-
Social Media
- Active presence on major platforms
- Opportunity for public feedback and engagement
In-Park Options
- Guest Services Stations
- Located throughout the park
- Direct interaction with park staff
Feedback Handling
While specific response rates are not publicly disclosed, Hershey Park’s commitment to guest satisfaction is evident through:
- Proactive accessibility initiatives
- Continuous improvement of park facilities
- Responsive guest services team
By utilizing these feedback mechanisms, guests can contribute to the ongoing enhancement of the Hershey Park experience for all visitors.