Hendra Holiday Park in Cornwall, UK, offers a comprehensive cancellation policy to provide flexibility and peace of mind for its guests. This article delves into the details of the Hendra Holiday Park Cancellation Policy, covering the various scenarios, charges, and options available to ensure a seamless booking experience.
What is the Cancellation Policy at Hendra Holiday Park?
The Hendra Holiday Park cancellation policy outlines the charges and refund options for bookings made before January 8, 2024. The policy is structured based on the number of days before the holiday start date that the cancellation request is received.
| Cancellation Period | Cancellation Charge |
|---|---|
| More than 70 days prior to the holiday start date | 20% of the Total Holiday Value |
| 70-57 days prior to the holiday start date | 40% of the Total Holiday Value |
| 56-29 days prior to the holiday start date | 60% of the Total Holiday Value |
| 28-1 days prior to the holiday start date | 80% of the Total Holiday Value |
| On or after the holiday start date | No refund |
It’s important to note that any cancellation requests must be received in writing prior to the commencement of the holiday.
What Cancellation Cover Options are Available at Hendra Holiday Park?
Hendra Holiday Park offers two types of cancellation scheme cover: Standard and Enhanced.
Standard Cancellation Scheme
The Standard Cancellation Scheme premium is automatically applied to bookings unless specifically opted out of. This scheme provides a level of protection for guests in the event of a cancellation.
Enhanced Cancellation Scheme
The Enhanced Cancellation Scheme can be opted for if desired. This scheme offers additional coverage and flexibility for guests who may need to cancel their booking.
How Does the Refund Policy Work at Hendra Holiday Park?
The Hendra Holiday Park refund policy is directly tied to the cancellation policy. If you cancel your holiday less than 70 days prior to your arrival, you will not receive a full refund. The cancellation charge will be applied based on the number of days prior to the holiday start date.
For example, if you cancel your booking 40 days before the holiday start date, you will be charged 60% of the Total Holiday Value, and the remaining 40% will be refunded.
What Happens if I Need to Cancel My Booking at Hendra Holiday Park?
If you need to cancel your booking at Hendra Holiday Park, you must submit your request in writing prior to the commencement of the holiday. The cancellation charge will be determined based on the number of days before the holiday start date that the request is received.
It’s important to review the cancellation policy carefully and plan accordingly to minimize any potential charges or penalties. Hendra Holiday Park’s cancellation policy is designed to provide flexibility while also ensuring the park can manage bookings effectively.
Can I Modify My Booking at Hendra Holiday Park?
Hendra Holiday Park’s cancellation policy also addresses the ability to modify bookings. While the park does not offer a specific “modification” policy, guests can typically make changes to their booking by following the cancellation policy and then re-booking with the desired changes.
For example, if you need to change the dates of your stay, you would first need to cancel your existing booking (subject to the cancellation charges) and then re-book the new dates. This approach allows guests to make necessary adjustments to their holiday plans while adhering to the park’s cancellation policy.
What Happens if I Need to Cancel Due to Unforeseen Circumstances?
Hendra Holiday Park recognizes that sometimes unforeseen circumstances can arise that may require a cancellation. In such cases, the park’s cancellation policy and refund options can provide some relief.
If you need to cancel your booking due to a valid reason, such as illness, injury, or a family emergency, you may be able to receive a partial refund or credit towards a future stay. It’s important to communicate with the park’s customer service team and provide any necessary documentation to support your cancellation request.
Conclusion
Hendra Holiday Park’s cancellation policy is designed to provide guests with flexibility and protection while also ensuring the park can effectively manage its bookings. By understanding the various scenarios, charges, and options available, guests can make informed decisions and plan their holidays with confidence.
Whether you opt for the Standard or Enhanced Cancellation Scheme, or need to cancel your booking due to unforeseen circumstances, Hendra Holiday Park’s cancellation policy aims to offer a fair and transparent process to address your needs.
Remember, it’s always recommended to review the park’s terms and conditions, as well as the cancellation policy, before making your booking to ensure you are fully aware of the applicable charges and refund options.